Support
Every great round has a trusted caddie behind it.
We can help with setup, licenses, and troubleshooting.
- Install and first-run guidance
- Registration and license verification help
- Connectivity and control latency tuning
Self-Service Troubleshooting
Try these fixes first. Most setup and control issues are resolved in a few minutes.
Windows SmartScreen warning appears
- Use More info, then continue if you downloaded from the official Download page.
- This can still happen early for newly signed builds while reputation builds.
Activation does not complete on first launch
- Confirm the host PC has internet access and can reach golfsimremote.com.
- Complete the browser activation step with the same email used for trial access.
- Wait for the app polling window to finish. If it times out, restart and retry activation.
Tablet cannot connect after scanning QR
- Make sure tablet and host PC are on the same LAN/Wi-Fi network.
- Keep GolfSimRemote running on the host PC while scanning and connecting.
- Generate a fresh QR code and rescan if the previous one expired.
Connection opens but controls are blocked or unauthorized
- Use the QR login flow from the host instead of manually browsing to the host URL.
- If needed, log out and scan a new QR to create a fresh browser session.
- Do not reuse old bookmarks that point to expired QR-based sessions.
Buttons respond in app but GSPro™ does not react
- Verify GSPro™ is running on the same Windows machine as GolfSimRemote.
- Check that the GSPro™ window title still matches expected hint (GSPro™ by default).
- Close overlays/fullscreen blockers that may prevent key input from reaching GSPro™.
Remote control feels laggy or misses presses
- Use a stable 5 GHz Wi-Fi connection or wired host connection when possible.
- Reduce background load on the host PC (updates, downloads, streaming apps).
- Stay on local network control path. VPNs and guest networks can add delay.
App works, then trial suddenly locks
- Reconnect host PC to internet so periodic license verification can succeed.
- Re-launch app and complete activation again if the stored entitlement became invalid.
- If trial period has ended, contact support for next-step licensing options.
Cannot connect from tablet at all
- Allow GolfSimRemote through Windows Firewall on port 8787.
- Confirm no other app is already bound to port 8787.
- Temporarily disable strict network isolation or AP/client isolation on your router.
Need to move license to another machine
- Open Devices page to revoke old device activations before reactivating elsewhere.
- Install on the new host and complete normal activation flow.
- If device seat is still blocked, contact support and include your account email.
Still need help?
Contact support and include your host OS, app version, and what troubleshooting steps you already tried.